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OPERATIONAL AUDIT
Each year, you face new challenges- new directives from senior management; new products to support; new technology opportunities; additional client requests for support; and more. An operational audit makes an assessment of your current environment and identifies actions that can be taken to fill gaps between the expectations of your operation and your ability to deliver.

The Call Center Consulting Group can develop an operational audit with a scope of assessment based on your requirements. We can include a broad focus on the core operational imperatives for any call center, or be very focused on a specific area of your operation where you believe a gap exists between expected and actual results. Our recommendations are focused on moving you to exceptional levels of performance.